Frequently Asked Questions
Everything you need to know about your Hayati® shopping experience.
What is the Hayati® shipping policy?
We offer standard and expedited worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
How do I return or exchange an item?
If your garment isn't a perfect fit, you can return it within 30 days of delivery. Items must be in their original condition with all Hayati® tags attached. Visit our Return Portal to start your request.
How can I ensure I select the correct size?
Each product page features a detailed Size Guide with specific measurements. As our collections range from tailored to oversized fits, we recommend checking the 'Fit Notes' section for each individual garment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.
How should I care for my Hayati® garments?
To maintain the longevity of our premium fabrics, we recommend following the care label instructions inside each piece. Generally, we advise cold hand washing or dry cleaning for our more delicate fashion items.
Can I track my order once it has been placed?
Yes. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.